Absolutely. Designed specifically with sensitive eyes in mind, Serum Pro has been carefully lab-formulated with gentle yet effective ingredients; all of which comply with the (NZCPGS) New Zealand Cosmetic Products Group Standard 2020. While allergic reactions are rare, it's important to check the ingredients of cosmetic products before purchasing to ensure compatibility with your skin. If any discomfort or reaction occurs, discontinue use and consult with a medical professional.

Serum Pro starts taking effect within the first week of consistent use, however, noticeable results are usually visible from the 4th week onwards. Everyone's skin chemistry is different so some may achieve their desired results within 4 weeks and for others it can take up to a maximum of 12 weeks. We highly recommend taking a photo of your lashes prior to your first use of Serum Pro so you can notice the growth of your natural lashes.

We're so confident you’ll love the results of Serum Pro that we offer a 100% money-back guarantee. If you don't see noticeable results within 12 weeks, we’ll send you a full refund. To qualify, we'll need before and after photos with your natural lashes clearly visible, taken either looking up or down, including dates. Remember, consistency is key: apply Serum Pro once daily for 4 - 12 weeks to unlock full results. This step is crucial to our guarantee.

Serum Pro works by nourishing and conditioning the lashes, promoting their growth and enhancing their appearance. The formulation contains carefully selected ingredients designed to support lash health and density. Key ingredients: multi-peptides, vitamin E, vitamin B5 and ginseng extract.

Apply Serum Pro once daily as part of your skin care routine. Start by thoroughly cleaning and drying the eyelid. Similar to applying eye liner, use the applicator brush provided and apply sparingly along the upper lash line. For best results, use consistently for 4 - 12 weeks.

Unlike other lash serum brands, Serum Pro DOES NOT contain Prostaglandin or any derivatives, making it a safer alternative.

While Serum Pro is designed to promote natural lash growth and health, we recommend consulting with your lash technician before using it alongside extensions to ensure compatibility and avoid any potential interference with the adhesive.

Yes, Serum Pro can be used in conjunction with makeup. Apply the serum at the start of your skincare routine, allowing it to fully absorb before applying makeup products.

Most certainly. Serum Pro is safe to use for individuals who wear contact lenses. However, it's recommended to avoid direct contact with the eyes and to apply the serum carefully along the lash line to prevent any irritation.

Serum Pro is formulated to be gentle and suitable for all skin types. However, as with any cosmetic product, it's recommended to perform a patch test before initial use to ensure compatibility, especially for those with sensitive skin.

Always spot test before use and wait 24 hours for any adverse reactions. Use once daily; applying more than suggested does not enhance effectiveness and may lead to irritation. If contact with eyes occurs, rinse and seek medical advice. External use only. Stop use if irritation or redness occurs and consult a doctor. If pregnant, nursing, undergoing chemotherapy, or with eye conditions, seek medical advice before use. Keep away from children. Store in a cool, dry place, avoid direct sunlight. Dispose of product 9 months after opening.

There will be no adverse effects on your lashes when you stop using Serum Pro. Your natural eyelashes will not fall out. However, we recommend continual use to maintain length and strength of your natural lashes by incorporating it into your routine (just like moisturising your face every day).

The 3ml supply typically gives you enough serum for 4 months of daily use. The expiry date for your Serum Pro differs depending on the batch. Details can be found on the bottom of the packaging. Dispose 9 months after opening.

While we currently do not hold specific certifications, we want to assure you that we are deeply committed to the principles of veganism and cruelty-free practices. Our lash serum is meticulously crafted without the use of any animal-derived ingredients, and we do not conduct any testing on animals. We understand the importance of certifications, and we are actively working towards obtaining them to further validate our commitment to ethical standards.

We currently offer free overnight shipping across New Zealand. All orders are delivered on the same day or by 9.30am the next business day. Please allow up to 2 extra days for rural delivery.

Once an order is placed you will receive an order confirmation email. The team will pack and ship out your order within 48 hours or on the next available business day. Once the item is picked up by the courier, you will receive an email with your tracking number and a URL which you can follow.

We're so confident you’ll love the results of Serum Pro that we offer a 100% money-back guarantee. If you don't see noticeable results within 12 weeks, we’ll send you a full refund. To qualify, we'll need before and after photos with your natural lashes clearly visible, taken either looking up or down, including dates. Remember, consistency is key: apply Serum Pro once daily for 4 - 12 weeks to unlock full results. This step is crucial to our guarantee.

Yes, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. For more information please read our return policy.

Yes, we are proud to be a small cosmetics business based in Northshore Auckland, New Zealand.

Absolutely! We're always taking on new UGC creators and the like. If you love what we do, please send us an email about yourself and what you do to hello@lokolash.com.